Frequently Asked Questions
Orders & Shipping
How long does delivery take?
Standard orders are processed within 1–3 business days. Estimated delivery is 7–14 business days after processing. You'll receive a tracking number via email as soon as your order ships.
Do you ship to all 50 states?
We currently ship to the contiguous 48 states. We do not currently ship to Alaska, Hawaii, or U.S. territories, but we're working on expanding coverage.
Can I track my order?
Yes. Once your order ships, you'll receive an email with your tracking number. You can also log into your account on our website to view order status.
What if I need to change or cancel my order?
Contact us at support@vertex-furniture.com within 24 hours of placing your order. After that window, we cannot guarantee changes or cancellations.
Products & Materials
What type of wood is used in your furniture?
We use a variety of premium hardwoods including solid pine, acacia, rubberwood, beech, and walnut, depending on the piece. Material information is provided on product pages whenever available and is continually updated as we expand our catalog.
How do I clean my furniture?
For wood surfaces: wipe with a slightly damp cloth, dry immediately, and avoid harsh chemicals. For upholstered pieces: spot-clean with mild detergent and cool water. Avoid bleach and abrasive cleaners.
What fabric are your sofas and chairs upholstered in?
Upholstery materials vary by product and may include polyester, olefin, faux leather, performance fabrics, or other materials. Please refer to the material information on the applicable product page for the available upholstery details.
Assembly
Do your products require assembly?
Some furniture may require assembly. Assembly requirements vary by product. Where applicable, assembly hardware and instructions may be included with the product. If you need confirmation before ordering, please contact our customer support team.
Can I hire someone for assembly?
Vertex Furniture does not provide furniture assembly as part of its standard delivery service. Assembly requirements vary by product. If you need confirmation before ordering, please contact our customer support team.
For products shipped by LTL freight, the freight carrier's delivery service does not include furniture assembly unless assembly is explicitly stated as part of the specific order or service level.
If assembly is needed, customers are responsible for arranging their own assembly service.
Warranty
What warranty do you offer?
All Vertex Furniture products carry a 1-year structural warranty provided by Vertex, covering eligible manufacturing defects in materials and workmanship under normal use and service conditions.
Some branded products may also be subject to a separate manufacturer warranty. Manufacturer warranty coverage, eligibility, and claim procedures may vary by product and are not guaranteed by Vertex unless specifically stated on the product page or confirmed by Vertex.
For warranty assistance, please contact Vertex with your order details and product information so we can advise you on the applicable warranty and claim process.
What does the warranty NOT cover?
Normal wear and tear, fabric fading from sun exposure, damage caused by misuse or accidents, and modifications to the product are not covered under Vertex's warranty.
What is your return policy?
We accept returns within 30 days of delivery on items in original, unassembled condition. For full details, please See our Shipping Policy and Return & Refund Policy for full details.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 3–5 business days to your original payment method.