Shipping policy

Free Shipping

Vertex Furniture offers free standard shipping on all orders to the contiguous United States (lower 48 states).

We do not currently ship to Alaska, Hawaii, Puerto Rico, or US territories.

Processing Time

Orders are processed within 1–3 business days. Estimated delivery is 7–14 business days after processing. Orders placed on weekends or federal holidays are processed the next business day.

Shipping Times

Shipping Method: Free Standard Shipping
Estimated Delivery: 7–14 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier delays, weather, or high order volume.

Large Item Delivery

Large furniture items (sofas, dining tables) are shipped via freight carrier (LTL). You will receive a call from the carrier to schedule a delivery window. Please ensure someone is available to accept the delivery.

Assembly is not included with standard freight delivery unless explicitly stated for a specific product or order.

Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number. You can track your shipment through the carrier's website.

Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us immediately at support@vertex-furniture.com with your order number and photos if applicable. We will resolve the issue promptly.

Contact Us

Email: support@vertex-furniture.com

Phone: (888) 406-9989

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET — Eastern Time)